Frequently Asked Questions + Information - Natural Skincare Products.
Q: Where are Emerald Earth products made?
A: All Emerald Earth products are handcrafted in small batches in a private home based studio in Valemount, British Columbia Canada. Nestled in the Robson Valley of the Rocky Mountains, we are passionate about nature and the outdoors, and love to incorporate our surrounding environment into the look, smell, and feel of our products. See behind the scenes of THE STUDIO.
Q. What goes into Emerald Earth skincare products?
A. All Emerald Earth products are made using 100% natural ingredients from the earth. Where possible certified organic ingredients are used. Ingredients are pure, clean and safe. Our products are FREE from chemicals, toxins, GMO's, artificial colours and fragrances, aluminium and other harmful ingredients.
Q. Is Natural Skincare Safe?
A. We carefully research, formulate and test each product. We follow health Canada guidelines for cosmetic manufacturing and all of our products are registered with health Canada with ingredients quantities following the recommended guidelines.
Our private studio where our products are handcrafted is food safe and we follow all the guidelines provided by the Food and Drug Act as well as Cosmetic Manufacturing guidelines.
Q. Why is the colour of this batch of product different from the last?
A. We use quality, fresh, raw ingredients in our products. We purchase ingredients in small batches to maintain freshness, we handmake products in small batches. Like all plant, flowers and botanicals ingredients, colours may vary from batch to batch. We test each batch for safety and PH level.
Q: Are your products tested on animals?
A: All of our products are cruelty free, using only the best quality natural ingredients, and tested with love by friends and family.
Q. Is your product packaging Eco- Friendly?
A. Yes! Most of our products are packaged into eco-friendly and recyclable glass containers. Some into biodegradable paperboard tubes and kraft paper bags. Some packaged into PET plastic recyclable containers.
Q: Do you offer shipping?
A: Yes! Canada wide shipping is available for all online orders, fulfilled through Canada Post. Shipping is also available throughout the United States. Shipping costs will be added to your order upon checkout.
FLAT RATE SHIPPING: $15
Q. Do you offer FREE shipping?
A. YES! If you spend over $120 (before tax), your order will be shipped for FREE!
Q. Do you offer FREE Pick up or Delivery?
A: YES! We offer FREE pick up or delivery of orders in the Valemount BC area, please select this at time of checkout.
If you are passing through Valemount and would like to arrange FREE pick up of your order enter code "VALEPICKUP" at checkout.
Q. Do you deliver to Jasper Alberta?
A. YES! Orders will be delivered to Jasper every Thursday and dropped at Jasper Mettra Pharmacy for pick up.
Enter code "JASPERFRIENDS” at checkout for $5 delivery to Jasper.
Q: Do you offer wholesale purchases?
A: Yes, please inquire at email@example.com for wholesale pricing of our products to sell in your store or use in spa treatments.
You can apply for a VIP wholesale account through our website.
Q: Where can I find Emerald Earth products for purchase in stores?
Emerald Earth products are currently available for retail purchase at several locations across Western Canada. Please see our stockist list.
If you are interested in carrying our products in your store or spa, apply for a VIP wholesale account.
Q: What is the best way to care for and store the natural products?
A. Keep your Emerald Earth products stored in a cool, dark place, such as a bathroom cabinet, away from sunlight and extreme temperatures. Avoid introducing water or any outside chemicals into the containers, and always put the lids back on before storing.
Q: What is the shelf life / expiry date of your products?
A: Since our products are made with natural ingredients, they are best used within 12 months of opening (although we hope you’ll enjoy using them and expect you’d use it up much quicker than that!).
Q. What are the best anti aging skincare products?
A. Emerald Earth Natural Skincare products that feature PINK labels are designed for mature, dry, sensitive skin. To help repair, rejuvenate and restore skin, and are suitable as anti ageing skincare products.
Q What products are suitable for dry skin?
A. Emerald Earth Natural Skincare products that feature PINK or YELLOW labels are designed for dry, sensitive skin, mature skin types. To help hydrate, nourish, repair, rejuvenate and restore skin.
Q. What products are suitable for Oily and Combination Skin?
A. Emerald Earth Natural Skincare products that feature GREEN labels are designed for normal, oily, combination skin types. To help cleanse, detox, balance and revive skin.
Q. I have sensitive skin, which products are suitable for me?
A. Emerald Earth Natural Skincare products that feature YELLOW or PINK labels are designed for mature, dry, sensitive skin. To help calm, hydrate, nourish, repair and restore skin. Our YELLOW label products are naturally scented without addition of essential oils.
Q. I have just switched to natural deodorants, but am sweating more, is this normal?
A. YES! If you have been using store bought deodorants that contains aluminium, chemicals and other toxic ingredients, your body will then go through a detoxification process to eliminate these toxins from your body. This may take 2-4 weeks, and you may sweat more during this period.
Our natural deodorants are designed to absorb sweat and moisture under the arm, kill the bacteria that causes bad odour, and provide a silky smooth glide with our skin loving natural ingredients.
Q. Do you sell GIFT CARDS?
A. YES! We have gift cards available for purchase online.
Purchase Gift Card Here
Q. How can I redeem my GIFT CARD?
A. You can use your gift card online to purchase our skincare products, just enter your unique gift card code at checkout.
OR you can use your gift card in person at our SPA location for spa services or products. Bring your gift card with you so we can enter it at checkout.
KEEP YOUR GIFT CARD SAFE! Treat it like cash, only you have access to the unique code.